Privacy Policy
Effective Date: January 1st, 2026
This Privacy Policy describes how fase, operated by KV Health (“we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you access or use our online fitness platform (the “Services”).
By using the Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
a) Information You Provide
When you create an account, make a purchase, or contact us, we may collect:
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Name
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Email address
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Billing and payment information
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Account login credentials
b) Automatically Collected Information
When you use the Services, we may automatically collect:
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IP address
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Device and browser type
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Pages viewed and workouts accessed
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Date, time, and duration of activity
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General location data (derived from IP address)
c) Cookies and Tracking Technologies
We use cookies and similar technologies to operate the platform, remember preferences, analyze usage, and improve performance. You can control cookies through your browser settings, though disabling cookies may affect functionality.
2. How We Use Your Information
We use personal information to:
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Provide, operate, and maintain the Services
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Process payments and manage subscriptions
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Communicate with you about your account or purchases
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Improve content, features, and user experience
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Monitor usage trends and platform performance
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Comply with legal and regulatory obligations
3. Third-Party Platforms & Service Providers
The Services are hosted and delivered using third-party platforms, including Kajabi, which acts as a service provider and data processor on our behalf.
We may also use third-party providers for:
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Payment processing
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Email communications
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Analytics and performance monitoring
These providers are authorized to access personal information only as necessary to perform services for us and are contractually obligated to safeguard your information.
We encourage you to review Kajabi’s Privacy Policy to understand how your information is handled on their platform.
4. Payment Information
Payments are processed securely by third-party payment processors integrated through Kajabi. KV Health does not store or have access to your full payment card details.
5. International Data Transfers
Your information may be stored or processed in countries outside of your country of residence, including Canada and the United States. By using the Services, you consent to the transfer of your information in accordance with applicable data protection laws.
6. Legal Basis for ProcessingÂ
Depending on your jurisdiction, we process personal information based on:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.
8. Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request correction or deletion
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Withdraw consent
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Object to certain processing
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Request data portability
To exercise these rights, contact us using the information below.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
The Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised Effective Date. Continued use of the Services constitutes acceptance of the updated Policy.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Email: [email protected]
